We accept all major credit and debit cards, and Paypal. You can also shop now and pay later wth Klarna.
What's is a pre-order?
Items on pre-order will be shipped from the date that is specified on the product page (subject to change). If your order contains a pre-order item and an item which is in stock, they will not be shipped until both items are available.
Do you offer gift-wrapping?
Yes, please see the ‘Add a luxury gift box to your order’ checkbox on each product page. For more information click here.
Delivery times and costs vary depend on your location. Please see our 'Shipping & Returns' page for more information by clicking here.
Do you offer tracked shipping?
Yes, all shipping options will be shown at checkout. Please note, if you have selected tracked shipping, you will receive an email from Royal Mail with your tracking number.
I have not received my order and it's been longer than the stated delivery time?
Before you get in touch, please bear in mind delivery is currently taking longer due to the COVID-19 situation, but if you do need to discuss your order, please email our customer support team via firstname.lastname@example.org and they will look into this for you.
Can I wash my sleep mask?
Do not machine wash your sleep masks! All our masks are best hand washed in lukewarm water with a small amount of a mild detergent for no more than 3-5 minutes. Avoid excess agitation, rinse well in fresh cool water. Gently squeeze out the excess water, but do not wring it out.
My contoured sleep mask has become dented/creased, is there anything I can do?
Due to the domed nature of our contoured masks they can be prone to denting. A gentle steam iron on the inside of the mask, or a few minutes in a tumble dryer, can help bring the mask back to its original shape.
COVID-19 service update
During the COVID-19 pandemic the SMUG team are still continuing to fulfil orders. To continue to maintain the business we have implemented operational changes to minimise the risk to staff.
As a result, our delivery times may be slightly longer than usual, but rest assured we are working really hard to get your orders to you as quickly as possible.