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WORLDWIDE DELIVERY | FREE DELIVERY ON ALL UK ORDERS | SHOP NOW PAY LATER WITH KLARNA

FAQs


How can I pay?
We accept all major credit and debit cards, and Paypal. You can also shop now and pay later wth Klarna.

What's is a pre-order?
Items on pre-order will be shipped from the date that is specified on the product page (subject to change). If your order contains a pre-order item and an item which is in stock, they will not be shipped until both items are available.

Do you offer gift-wrapping?
Yes, please see the ‘Add a luxury gift box to your order’ checkbox on each product page. For more information click here.
SMUG Luxury Gift Box
How long will delivery take and how much will it cost? 
Delivery times and costs vary depend on your location. Please see our 'Shipping & Returns' page for more information by clicking here

Do you offer tracked shipping?
Yes, all shipping options will be shown at checkout. Please note, if you have selected tracked shipping, you will receive an email from Royal Mail with your tracking number.

I have not received my order and it's been longer than the stated delivery time?
Before you get in touch, please bear in mind delivery is currently taking longer due to the COVID-19 situation, but if you do need to discuss your order, please email our customer support team via hello@sleepsmug.com and they will look into this for you.

What are your sleep masks made of?
Our contoured sleep masks are made from polyester and spandex. The inside is 100% foam and the elastic band is polyester and rubber.
Our silk sleep masks are 100% Rayon Silk. Rayon silk is a man-made fabric using natural fibres and is known for its soft and cooling properties.

Can I wash my sleep mask?
Do not machine wash your sleep masks! All our masks are best hand washed in lukewarm water with a small amount of a mild detergent for no more than 3-5 minutes. Avoid excess agitation, rinse well in fresh cool water. Gently squeeze out the excess water, but do not wring it out.
Place the mask flat on a clean bath towel and leave to air dry.

My contoured sleep mask has become dented/creased, is there anything I can do?
Due to the domed nature of our contoured masks they can be prone to denting. A gentle steam iron on the inside of the mask, or a few minutes in a tumble dryer, can help bring the mask back to its original shape.
We also recommend using one of our sleep mask storage bags to keep them in when travelling.
 

COVID-19 service update
During the COVID-19 pandemic the SMUG team are still continuing to fulfil orders. To continue to maintain the business we have implemented operational changes to minimise the risk to staff.

As a result, our delivery times may be slightly longer than usual, but rest assured we are working really hard to get your orders to you as quickly as possible.